Privacy policy

Effective date: July 31, 2026. True North HVAC respects your privacy. This policy explains what information we collect when you visit our website, request service, or communicate with our team, and how we use it.

Information we collect

We may collect contact and service information you provide, such as your name, phone number, email address, service address, preferred appointment time, and details about your heating, cooling, or indoor-air-quality needs. We may also collect information sent automatically by your browser, including device type, IP address, pages viewed, and general website activity.

How we use information

We use your information to respond to inquiries, schedule and deliver HVAC services, prepare estimates, process payments, communicate about your appointment or account, improve our website and service experience, and meet legal or business obligations.

When information is shared

We do not sell your personal information. We may share information with trusted providers that help us operate our business, such as scheduling, payment, hosting, communications, or analytics partners. We may also disclose information when required by law or to protect the safety, rights, or property of True North HVAC, our customers, or others.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, understand site performance, and improve content. You can adjust your browser settings to limit or disable cookies, although some features may not work as intended.

Security, retention, and your choices

We use reasonable safeguards designed to protect personal information and retain it only for as long as needed for the purposes described here, including service, recordkeeping, and legal requirements. You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law.

Contact and updates

For questions about this policy or your personal information, please contact True North HVAC through the contact information provided on our website. We may update this policy from time to time, and the current version will always appear on this page.