Terms & conditions

Effective date: July 31, 2026. These Terms and Conditions govern your use of the True North HVAC website and your requests for our heating, cooling, ventilation, and indoor-air-quality services. By using this website or engaging our services, you agree to these terms.

Services and estimates

True North HVAC provides professional HVAC-related services as described in an approved estimate, work order, invoice, or other written agreement. Estimates are based on the information available at the time they are prepared. If site conditions, equipment needs, code requirements, or requested work changes, we will discuss any revised scope or price with you before proceeding when reasonably possible.

Appointments and access

You are responsible for providing accurate contact and service-address information, safe and reasonable access to the service location, and timely notice if an appointment must be changed or canceled. Service times may vary due to weather, emergency calls, traffic, parts availability, or other factors outside our reasonable control.

Payment

Pricing, deposits, financing options, and payment due dates are stated in the applicable estimate, invoice, or agreement. Unless a different written arrangement applies, payment is due upon completion of service or installation. You are responsible for all approved charges, applicable taxes, and permitted collection costs associated with overdue balances.

Warranties

Manufacturer warranties, if any, are governed by the manufacturer’s terms. Any workmanship warranty offered by True North HVAC will be stated in writing. Warranty coverage may be affected by misuse, lack of required maintenance, unauthorized repairs or modifications, or conditions outside our control.

Website use and intellectual property

Website content is provided for general information and may change without notice. You may not copy, reproduce, distribute, or use our website content, branding, or materials for commercial purposes without written permission. Links to third-party websites are provided for convenience and are governed by those sites’ own terms and policies.

Limitations and governing terms

To the extent permitted by law, True North HVAC is not responsible for indirect, incidental, special, or consequential damages arising from use of the website or services. These terms do not limit rights or remedies that cannot be limited under applicable law. Any additional written agreement for a specific project will control if it conflicts with these terms.

Changes and contact

We may revise these terms from time to time by posting an updated version on this page. If you have questions about these terms, an estimate, or a completed service, please contact True North HVAC using the contact information on our website.